Code of Ethics
Quays Wealth Management Limited is committed to observing the highest standards of professionalism and ethical behaviour, and as such expects its advisers to conduct themselves appropriately, and to observe and abide by the following:-
- To act honestly and fairly at all times when dealing with clients and to act in the best interests of each client and treat them fairly.
- To treat people fairly regardless of age; disability; gender reassignment; pregnancy and maternity; marriage and civil partnership; race; religion and belief; sex; and sexual orientation.
- To act with integrity in fulfilling the responsibilities of your appointment and seek to avoid any acts, omissions or business practices which damage the reputation of Quays Wealth Management Ltd and the financial services industry.
- To observe applicable law, regulations and professional conduct standards when carrying out financial services activities.
- To observe the standards of market integrity, good practice and conduct required or expected of participants in markets when engaging in any form of market dealings.
- To only make recommendations that are suitable, appropriate and that puts the interests of the client first.
- To attain and actively manage a level of professional competence appropriate to your responsibilities and commit to continued learning to ensure the currency of your knowledge, skills and expertise.
- To decline any engagement for which you are not competent unless you have access to such advice and assistance as will enable you to carry out the work competently, and act in the clients best interests.
- To uphold the highest personal and professional standards.
- To act with fairness, integrity and courtesy in all business activities.
Our ‘code of ethics’ is part of our core policies and procedures. This is at the heart of a commitment to professionalism and upholding certain standards of behaviour.
The professional bodies that issue the Statements of Professional Standing (SPS) to investment advisers expect advisers to follow their own code, as well as those of their organisation. The same principles apply to those that are not required to hold an SPS, but operate within other roles within the firm, client facing or ‘back office’.
Why is a code of ethics important?
It is important to act with honesty and integrity as this builds trust, and trust builds reputation, reputation is valued by employees and crucially by our clients. It builds confidence in our business, encourages clients to share their experiences and to recommend our firm, and thus is good for both generating and maintain business connections.
The FCA in their current and previous Business Plans, have made reference to culture and their scrutiny of culture in firms as an indicator of attitude and approach to business and to meeting the needs of clients.
The CII has a code of ethics and has produced additional materials in this subject area. The links to the codes are below together with supporting documents that will help you to embed these principles and behaviours within our firm.
Please ensure that you visit these websites on a regular basis.