Quays Wealth Management Ltd (a registered Company in England and Wales, Company No. 09550839) has its registered office at Quays Wealth Management Ltd., Hamill At The Quays, Clippers Quays, Salford Quays, M50 3XP, United Kingdom. For the purpose of the Data Protection Act 1998 the data controller is: The Data Protection Officer, Quays Wealth Management Ltd., Hamill At The Quays, Clippers Quays, Salford Quays, M50 3XP, United Kingdom.
By visiting Quays Wealth Management website, www.quayswm.com you are accepting and consenting to practices described in this policy.
Uses made of the information obtained
We may use information held about you in the following ways:
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We will only collect personal information about you if you send us an e-mail enquiry directly. In order for this to happen, you will need to send us an email directly from your email platform with your details. The type of information being collected for an enquiry will be apparent from the type of enquiry that you are submitting, which also tells you how this information will be used.
We take all reasonable precautions to protect our visitors’ information, both on and off line. If your personal information changes, please let us know and we will correct, update or remove any information that we hold about you on our active databases. We may however need to retain archive copies of that personal information for legal or audit purposes. If you have any queries regarding the way in which Quays Wealth Management handles data collected from you on this website, please visit the contact us page.
Please be assured that except for the reasons listed below, we will not disclose your Personal Information to others.
We may disclose your Personal Information to others in the following circumstances and/or for the following purposes:
Personal information collected from you so that you may receive your Pension and/or Investment Reports by email or mail will only be disclosed to third parties who process this information on our behalf for administrative purposes; where we are required to do so by the courts or to comply with other legal, statutory and/or regulatory obligations including accounting and taxation requirements and to prevent and/or detect crime.
Please note that if you communicate with us electronically, including by e-mail, telephone or fax, this communication may be randomly monitored and/or recorded to protect the interests of our business and our customers. This includes for the purposes of maintaining customer/service quality standards, detection of and/or prevention of crime and to ensure that Quays Wealth Management Ltd. employees comply with legal obligations and Quays Wealth Management policies and procedures (including our customer relations practices).
Our sites may include functionality to enable sharing via third party social media applications, such as the Facebook Share button and Twitter widget. These social media applications may collect and use information regarding your use of our sites. Any personal information that you provide via such social media applications may be collected and used by that social media application and such interactions are governed by the privacy policies of the companies that provide the application. We do not have control over, or responsibility for, those companies or their use of your information.
We are happy to provide you with details of the Personal Information, which we process about you. To protect our customers’ personal information, we follow strict storage and disclosure procedures, which mean that we will require proof of identity from you prior to disclosing such information. We may charge a small administration fee in relation to any requests for access to personal information. Please direct any such request to the Data Protection Officer, Quays Wealth Management Ltd., Hamill At The Quays, Clippers Quay, Salford Quays, M50 3XP, United Kingdom.
Please help us to keep your Personal Information current and accurate by contacting us if your Personal Information is or becomes inaccurate and/or out-of-date.
As you may be aware, no data transmission over the internet can be entirely secure. As a result, while we will always use reasonable endeavours to protect your Personal Information, we cannot guarantee the security of your Personal Information and the use of our Site (including the e-mail facilities) is at your own risk.
Your adviser will always endeavour to ensure the products recommended are suitable for you. When the adviser is advising you on regulated products (including investments, insurance and some forms of mortgages) you have the protection of the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS).
If you are unhappy about the advice or service you have received you should firstly contact the firm that provided the advice or service. This gives them the chance to put things right and/or to provide their own version of events. Should you remain dissatisfied you maybe entitled to refer your complaint to the FOS who will investigate the complaint independently and make a ruling. The FOS work with customers and financial advisers to resolve a complaint, and when they do have to make a ruling it is binding upon the firm. Full details of how to contact the FOS together with information about how to complain are available from their website – www.financial-ombudsman.org.uk or by telephoning 0800 023 4 567.
If you try to submit a complaint to a firm and the firm is dissolved, or unable to meet its obligations, you may have recourse to the FSCS (Financial Services Compensation Scheme). This service is funded by levies on firms that are authorised by the Financial Conduct Authority to protect customers where firms have closed or gone into liquidation.
Some financial advisers do give advice on products that are not regulated by FCA – such as general taxation and some Buy-to-Let mortgages. Your adviser will explain to you when you are receiving advice on an unregulated product. It is important you are happy with the advice as you may not have the added protection of the FOS or FSCS when dealing with some unregulated products.